Refund policy

All return of Product by the Purchaser, for any reason whatsoever, shall be subject to the express prior written agreement of Bestoffe. The Purchaser may not request the return of any Product that is not justified by duly demonstrated non-conformity or defect, returns are subject to a prior formal written agreement with Bestoffe, in the conditions detailed below.

Purchaser can only return products which the Purchaser has duly proven to be non conforming with respect to composition of the fabric or yardage (subject to the Industry Tolerance as defined here above) and has notified the same in the conditions set forth in article 5.4 above, it being specified that the Products must be returned intact, in the exact same condition as it has been purchased in its original packaging and wrapping. Products returned used or cut, incomplete, damaged, deteriorated or soiled by the Purchaser shall not be reimbursed.

Purchaser may only submit Product return request within five (5) business days following the date of delivery of the Product.

All other return claims shall be refused by Bestoffe.

To return a Product, the Purchaser must contact info@bestoffe.ch

Bestoffe will send the Purchaser an acknowledgement of receipt to confirm whether his return request has been accepted or not.

The expenses and risks of return shall always be borne by the Purchaser. It is specified that parcels sent postage due will not be accepted. Any return accepted by Bestoffe shall give rise to either replacement (if possible) or reimbursement (at the option of Bestoffe) in favour of the Purchaser after verifications of the purchased Products.